These Rules apply to all Playrix Games. We’re committed to keeping our games safe, fun, and welcoming for everyone, so we take protection from harmful content very seriously.

To keep our games fun and safe for everyone, please follow these rules:

  1. Be respectful 🤝 – no insults, hate speech, or offensive language.

  2. No spam or fraud 📩 – don’t scam or try to get money or data from players.

  3. No threats or fights ⚔️ – don’t threaten others.

  4. Don’t Harm children 🚸 – no unsafe or inappropriate behavior towards children.

  5. Don’t encourage violence🛡️– don’t promote terrorism or public disorder.

  6. Don’t promote self-harm 🚫 – don’t encourage or promote suicide or self-injury.

  7. No promoting banned items 💊🔫 – don’t encourage use of drugs, alcohol, or weapons

  8. No adult content 🔞 – don’t post pornography or sexual material.

  9. Follow the law ⚖️ – don’t share illegal or harmful content.

Further in this Policy we explain what we do to enforce it and create a safe player environment.

Offensive Language Filter

Our games use an offensive language filter to prohibit the use of offensive/ obscene words and help maintain an enjoyable atmosphere in the game. The filter is powered by automated means.

Reportng of Harmful Content

If you believe you’ve come across harmful content shared by another player in our games, you can report it using the Report/Appeal button below. Once we receive your report, our Support Team will carefully review it, decide whether action should be taken, and let you know the result by email.

If harmful content is detected, we will remove or modify it and, where appropriate, apply restrictions to the account of the player who shared it, such as restrictions on communication features and/ or account ban.

What counts as harmful content?

Content may be shared by players by sending messages in team chats, choosing a username or a team name, and can sometimes be in breach of laws (such as threats of violence) or otherwise harmful (such as sharing pornographic content). Below, we explain key categories of harmful content:

  • Spam/Scam/Fraud – spam, attempts to deceive users for money or data (e.g., phishing, impersonation, money laundering).
  • Hate Speech – harassment, offensive or discriminatory language based on race, religion, gender, etc.
  • Violence – threats or incitement of violence, including murder, injury, damage, or other hostile action, including animal cruelty.
  • Child Abuse/Grooming – content that may be harmful or inappropriate for children, including grooming, sexual exploitation, etc.
  • Violence Against Women – gender-based abuse or threats targeting women or girls, including sexual harassment, stalking, doxing, sexual exploitation.
  • Risk to Public Security – content that could endanger health, safety, or public order (e.g., terrorism, violence, human trafficking, unlawful immigration, foreign interference)
  • Self-Harm/Suicide – content encouraging or promoting suicide, self-injury, or dangerous behavior.
  • Prohibited or Restricted Products – sale or promotion of unsafe or restricted items (e.g., drugs, alcohol, weapons, firearms and knives).
  • Adult Sexual Material – sharing pornographic or sexually explicit content.
  • Other illegal or harmful content.

How to Report
To report harmful content, simply press the Report/Appeal button in the end of this article, describe harmful content in detail so that we can locate it and attach a screenshot whenever possible.
Please also select a category of harmful content carefully when reporting, to help our Support Team review it and get back to you sooner. If none of the categories seem to fit, please choose Other Illegal or Harmful Content.

Please only use the Report/Appeal button to report harmful content shared by another player in our games, or to appeal a decision made on such a report. If you have any other complaint or question, please contact us through the relevant section of the Support page.

Appeal a Decision
Sometimes mistakes happen, and you may disagree with our decision related to harmful content. If that’s the case, don’t worry, you can let us know! Just submit an appeal through the Report/Appeal button below, and our Support Team will take another look at your case. We’ll review it carefully and get back to you with the outcome.
Please note:
- We review and verify reports thoroughly before taking action.
- If harmful content is detected, penalties applied usually cannot be lifted.

How we Protect Children from harmful content

We aim to protect children from harmful content in the in-game chats by:
- using profanity filter that blocks obscene language, as well as keywords related to each category of harmful content we listed above. The filter also blocks hyperlinks to external websites;
- using notice and action system where we carefully review player reports of any harmful content and quickly take it down where appropriate, to protect children from encountering it, where they are not prevented from doing so.