I'm having a technical issue

We're sorry to hear you're having trouble with the game!Follow the steps below to fix common issues and get back to playing.First, try these...

How to update the game?

You can update the game from the app store where you downloaded it from:Roomscapes on Google PlayWhen an update is released, you will see th...

I can't update the game

When an update is released, you will see the Update button on the game’s page in the app store where you downloaded it. If you're ...

How do I reinstall/restart the game?

Reinstalling or restarting a game can often solve most of the problems you may encounter :)To restart a game, simply force-quit the applicat...

I can't connect my game to Facebook

If you are having trouble connecting your game account to Facebook, please try the following tips.Make sure you have a stable internet conne...

How can I contact support?

You can contact the Support directly from your game app! Here's how:Open the game and tap the gear icon to open Settings.Tap the H...

How to clear app cache on Android?

Clearing game cache may help to solve the issues you’re experiencing. Please follow these steps to clear the app cache:Open your device Sett...

Exiting the game on Android

If your device has on-screen buttons:1. Swipe down while you're in aquarium mode.2. You'll see a sidebar on the right with function buttons....

My device heats up

A lot of devices (especially high performance ones) do heat up when running resource-intensive games or apps. That's absolutely normal. Howe...

How do I disable notifications?

You can turn off game notifications completely in your device settings.For Android and Amazon Kindle devices:1. Open Settings ->...

Sound effects are gone

Check the game settings to make sure sounds and music are turned on.If all the settings are fine and the sound is still off, try restarting ...