Clearing game cache may help to solve the issues you’re experiencing. Please follow these steps to clear the app cache:

Open your device Settings menu ⚙️ and tap on Apps. Then, the full list of the downloaded app should appear.
1. Tap on the app that you wish to reset.
2. Then tap on Storage and then Clear Cache.
3. Click on OK to confirm clearing the app data 🗑️

Also check the instructions here.