We're sorry to hear you're having trouble with the game!

Follow the steps below to fix common issues and get back to playing.

First, try these troubleshooting steps

• Restart your device and open the game.
• Check if your game is updated to the latest version. See the article How to Update the Game 
• Check if your device's operating system is updated to the latest version. See here:  Check & update your Android version? 
• Reinstall the game from your app store, according to these instructions. 
• Clear the application cache: see here to learn how to.
• Check if your device meets the minimum system requirements.

Contact Customer Support

If none of the above helps, contact our support team. To help us assist you faster, please include as much of the following information as possible:

• A detailed description of the issue.
• What actions you were taking in the game when it happened.
• When it started. For example, did it begin after a game update or reinstall?
• Screenshots or screen recordings of the problem (if possible).

This information will help us understand the issue more clearly and find the solution faster.