Have you submitted a support ticket but haven't received a reply yet? No worries! It's likely that our team hasn't processed your request just yet. Please be patient and wait for a response 📲

How long will it take to receive a response?
The time it takes to respond depends on the complexity of your request and our current workload. It could range from several hours to a few days. Please note that response times may be slower on weekends and holidays. We appreciate your patience and understanding!

Will submitting multiple requests speed up the response time?
No, please refrain from submitting multiple requests, as this may actually delay our response time 📨
However, if necessary, you can add additional information to your initial request. We'll do our best to get back to you as soon as possible!

Why did I receive a response from a bot instead of a person?
Our friendly bots gather information about your request to assist our support agents in responding to you more efficiently 🤖
If the bot can't address your issue, it may close the ticket without involving a support agent, such as when your device doesn't meet the system requirements.

Please note:
When submitting a new request, please ensure that you select the appropriate category. This helps us respond more quickly to your inquiry.