The most convenient and fastest way to contact us is through the game. This way, we will receive technical data that will allow us to solve the problem faster. Be sure to include the following information in your message: time and nature of the incident, copies of transaction receipts or purchase history, screenshots demonstrating the problem, etc.
How to contact us on Android devices:
-
Enter the game and click on the button in the upper-right corner.
-
In the box that appears, click on the gear button to open Settings.
-
Click the Help button.
-
Select any section and open any article.
-
First, click No to the question at the bottom of the article, then click Contact Us to start a chat conversation.
➡️ If you previously had support dialogues open, then click on New Conversation inside the dialogue.
📌 You will be assisted by a support agent, not a chatbot, meaning it will take some time for it to respond to you. Describe your issue in detail in a message and click on the ▶️ icon. Then select the category that best matches your request.