If the game is running slowly, there are several ways to fix it:
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Restart your device.
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Uninstall and reinstall the game. Don't worry—your game progress will be saved as long as your device is connected to the Internet!
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Check for a game update in the app store for your device.
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Check for a system update on your device.
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Check if your device meets the minimum system requirements required to play the game correctly.
❔ If, after all these steps, the problem persists, please contact our support team. Please provide the following information, if possible:
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The game runs slowly immediately after starting, or only after performing some actions?
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If the game runs slowly all the time, or if the problem goes away after a particular action.
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When did you first notice the issue (after updating the game, reinstalling the game, etc.)?