If the game crashes or freezes, there are several ways to fix it:
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Restart your device and try to enter the game again.
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Check the app store on your device for updates.
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Check for new system updates on your device.
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Delete the game from your device and download it again from the app store. Don't worry, your game progress will be saved as long as your device is connected to the Internet.
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Check your device meets the minimum system requirements.
❔ If, after all the steps, the problem persists, please contact our support team. Please provide the following information, if possible:
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What actions cause the game to crash or freeze?
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At what point did you notice the problem for the first time (after updating the game, reinstalling the game, etc.)?