We're sorry if the game doesn't work as expected on your device. If you have problems with the game, first do the following:
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Restart your device.
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Uninstall and reinstall the game. Don't worry—your game progress will be saved as long as your device is connected to the Internet!
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Check for a game update in the app store for your device.
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Check for a system update on your device.
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Check if your device meets the minimum system requirements required to play the game correctly.
❔ If none of these steps help you, contact our support team and describe the problem in as much detail as possible:
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What exactly is the problem and what is happening in the game.
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What actions cause the issue.
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When did you first notice the problem (after updating the game, after reinstalling, etc.).