➡️ If you've already made purchases in our game or other applications, the issues might stem from the following:

1. Internet connection issues:
   Ensure a stable connection is available for making purchases. It's advisable to use Wi-Fi whenever possible, or at least a reliable 3G/4G connection.

2. Temporary app store problems:
   All in-game purchases are handled by the store from which the game was downloaded. The store might be experiencing high traffic and cannot process your request at the moment. Please wait a few minutes and attempt the purchase again.

3. Device's app store application issues:
   Try restarting your device, as this often resolves such issues.

➡️ If you haven't made purchases in our game or other applications, the reasons might include:

1. Incorrect payment information:
   Try removing and re-entering your payment details.

2. Unsupported payment method:
   The store may not support the payment method you're trying to use. Check the list of supported payment methods in the relevant user support sections of the application stores.

➡️ If you've followed all the above steps and are still unable to complete your purchase, please contact the support team of the app store from which you downloaded the game. They will assist you further.