There could be various reasons for this issue.

Firstly, check your Internet connection; it needs to be stable for the purchase to reflect in the game. If there was an interruption in the connection during or after the purchase, try restarting your device, re-entering the game, and verifying if the purchase is now visible.

If the purchase still doesn't show up, please reach out to us. In your inquiry, kindly provide and/or attach:

– The precise quantity of items bought.

– A copy of the receipt or a screenshot of your purchase history. The receipt is typically sent to the email linked with the purchasing account after some time.

– Specify whether it was a regular offer or a promotional purchase.

– An estimate of the time when the purchase was made.

❗️Please note that without a receipt or a screenshot of your purchase history, our ability to assist you may be limited. The receipt should include the purchase date, item name, price, and transaction number.

ℹ️ More information on purchase history can be found in the user support section on application store websites: Google Play.