Canceling a purchase

All purchases are processed by the store you downloaded the game from. To claim a refund, you'll need to contact the customer support servic...

I didn't get my purchase

Start by checking your internet connection, as it has to be stable for newly purchased items to be added to the game. If the connection was ...

Why don’t I have a special offer but my friend does?

If you don't have a special offer but someone else does, don't worry! Promotions are distributed on a random and automatic basis, and they d...

Accidental purchases

Fishdom Solitaire is free to play, though certain in-game elements can be purchased for real money. To avoid accidental in-app purchases, ju...

I can't make purchases

If you've made purchases in the game or other applications before:1. Your internet connection. It has to be stable in order to make purchase...

Editing the payment method

You can edit your payment method in your account settings.For the App Store:1. Open device settings -> iTunes & App Store.2. Tap...

How do I turn off in-app purchases?

All purchases in the game are processed by your app store (iTunes, Google Play and Amazon). If you're concerned about accidental in-app purc...

Paying for purchases

Purchases are processed by your app store, so you should use a payment method supported by that store.For the App Store:1. Credit and debit ...

I've noticed a purchase from a game that's not installed on my device

If you have been charged for an in-app purchase in a game that you don't have installed, please contact the application store that you norma...