How do I contact the Customer Support Team?

If you haven't found the answer to your question in the articles, you can contact support by clicking the chat button in the upper right cor...

I haven't received a reply from the Support Team

You contacted our Customer Support but didn't receive a reply immediately? It's likely our team hasn't reached your request yet — just wait ...

System requirements

The minimum system requirements for Mystery Matters are listed below. Please bear in mind that they may change in the future if program modi...

My game crashes or freezes

There's a number of ways to fix that 🧐: Restart your device and reenter the game.Make sure your game is updated to the latest version.Make ...

The game is slow

There are a number of things you can do👇:Restart your device and go back into the game.Make sure your game is updated to the latest version...

My device heats up quickly when I play the game

A lot of devices 📲 (especially high-performance ones) heat up when running resource-intensive games or apps. That's absolutely normal. Howe...

The game no longer has sound effects

If the game is having problems playing sound📢, please try the following:1. Check the game's settings to see if music and sound effects are ...

How do I disable notifications and/or vibration?

🗯 You can turn off game notifications and vibration in your device settings:Open Settings → Applications.Find Mystery Matters in the list ...

How do I take a screenshot?

📌For iOS devices:1. Press the Power and Home buttons at the same time.2. Hold them for a couple of seconds and let go.3. Open your Camera R...

Why does a level start over if I answer a phone call?

The game may be removed from your device's memory when you receive a call or leave/pause the game to reply to a message. Unfortunately, any ...