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How soon should I expect a reply?
Based on the complexity of your request and our current workload, replies can take several hours up to a day. On weekends and holidays, this may take a little longer. We appreciate your patience and understanding!

Can I get a reply faster by submitting several requests?
No, please don’t create multiple requests as this may cause delays. Feel free to add extra details by replying to your original request. We’ll be in touch as soon as possible!

I got a reply from a bot instead of a human
Our bots gather details from your request to help our agents assist you more efficiently! If you haven't picked up a proper category or haven't answered all the questions, our bots may close your request without passing it onto an agent.

Please note:

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