Start by checking your internet connection, as it has to be stable for newly purchased items to be added to the game. If it dropped during or right after the purchase, restart your device and check to see if the purchase shows up.💳

If the purchase still doesn't appear in the game, contact our Player Support. Make sure to provide the following information about your purchase:
1. The exact amount of the items you purchased.
2. The approximate time of your purchase.
3. A copy of the receipt or a screenshot of your purchase history. The receipt is emailed to the account used to make the purchase soon after the purchase is completed. You can find more information about your purchase history in the customer support section of corresponding application store:

Purchase history in App Store
Purchase history on Google Play
Purchase history in Amazon Appstore
Purchase history in Microsoft Store