📌 If you've made purchases in the game or other applications before, one of the following reasons may be why:

Problems with your network connection

It has to be stable to process purchases, so we recommend using Wi-Fi or at least a 3G/4G connection.

Temporary problems with the application store

All in-game purchases are processed by the store where the game was downloaded from, so there is a chance the store is overloaded and unable to process your request. In that case, just wait several minutes and try again.

Problems with the store app

These are usually solved by restarting your device.

📌 If you've never made purchases in the game or other applications, the problem may be one of the following:

Incorrect payment information

The easiest way to fix that is to re-add the payment information and try again.

Unsupported payment method

It may be that the payment method you want to use is not supported by the application store. The list of available payment methods for Mystery Matters can be found in the corresponding article.

📌 If you are still not able to make a purchase, please contact the store from which you downloaded the game as they will have all of the necessary information to assist you in this case.