I’m having a technical issue

We're sorry to hear that the game isn't working as expected. If you're having issues with the game, here's what you can try:1. Restart your ...

My game crashes/freezes

If your game crashes or freezes, here's what you can do to fix it:Restart your device and log back into the game.Make sure your game is upda...

The game is really slow

There are a number of things you can do to fix this problem:Restart your device and log back into the game.Make sure your game is updated to...

How do I update the game?

For iOS devices:Open the App Store on your device.Tap the Updates button on the bottom panel.If there is a new update available for your gam...

System requirements (iOS)

Farmscapes is compatible with all Apple devices with iOS 12.1 and higher.The minimum system requirements for the game are listed below. Plea...

System requirements (Android)

Farmscapes is compatible with all Android devices running Android 7 and later.The minimum system requirements for the game are listed below....

I can't connect the game to Facebook (iOS)

Make sure you have a stable internet connection.Check that your username and password are correct.If you have the Facebook app installed on ...

I can't connect the game to Facebook (Android)

Make sure you have a stable internet connection.Check to see if your username and password are correct.If you have the Facebook app installe...

All the sound effects are gone

If the sounds in the game are gone, try the following:Check the game settings to make sure the music and sounds are turned on.Restart the ga...

My device heats up quickly when playing the game

A lot of devices (especially high-performance ones) do heat up when running resource-intensive games or apps. That's absolutely normal. Howe...

How do I disable notifications?

You can turn off game notifications in your device settings.For iOS devices:1. Open Settings.2. Find Farmscapes and click on it.3. Go to Not...

How do I take a screenshot?

🔸 For iOS devices:➡️ iPhone 8 or earlier :1. Press the Power and Home buttons at the same time.2. Hold them for a couple seconds and let g...

How do I change the language in the game?

Changing the language is simple even if you accidentally set it to something you don't want. Here's how to change it:1. Go to Settings in th...

Why do I keep losing my connection?

If you're having connection problems, here's what you can try:Make sure you have a stable internet connection. Please keep in mind that some...

Why do I have to restart a level after answering a phone call or replying to a text?

The game is sometimes removed from the device's memory when you receive a call or leave the game to send a message. Unfortunately, any recen...

I can't download the game from the Google Play Store

If you can't open the Google Play Store or download the game from it, please follow these troubleshooting steps from Google Play Customer Su...

How do I reinstall/restart the game? (Android)

Reinstalling or restarting a game can often solve most of the problems you may encounter 🙂To restart a game, simply force quit the applicat...

How do I reinstall or restart the game? (iOS)

Reinstalling or restarting the game can often solve most of the problems you may encounter 🙂To restart the game, simply exit the applicatio...

How do I force quit the application? (Android)

If your game freezes, you can force quit the application by following these steps:Go to Settings > AppsGo to the Downloaded tab, pick the...

How do I force quit the application? (iOS)

If your game freezes, you can force quit the application by following these steps:For iPhone X and later models, as well as iPads running on...

Device not compatible (Android)

Sometimes you may see a "device not compatible" alert when you try to download an update of one of our games from Google Play. Don't worry, ...

Why does my device need to run on iOS 12.1 or newer?

Unfortunately, we no longer support devices that run on iOS 11 or earlier.If your Apple device runs on anything earlier than iOS 12.1, pleas...

Can I run the mobile version of the game on a computer?

Running the game's mobile version on your PC using an emulator can slow it down and cause other technical problems. Unfortunately, our Custo...

There’s a graphic issue in the game

If you’re having a graphic issue in the game, try some of these steps:1. Restart your device 🔄2. Delete the game and reinstall it. Don't wo...