If you have been charged for an in-app purchase in a game that you don't have installed, please contact the application store that you normally use on your device. That's where all the in-app purchases are processed.

Contact Apple App Store
Contact Google Play

If the application store has referred you to Playrix, please contact our Player Support and attach copies of the transaction receipts.

Ensuring the safety of your personal data and information is our priority. Please check out the Our policy article for more information on how you can protect your data and your device.