We're sorry to hear that the game isn't working as expected. If you're having issues with the game, here's what you can try:
1. Restart your device.
2. Delete the game and reinstall it. Don't worry, if your device is connected to the internet, you won't lose your game progress!
3. Check for available game updates in the in the App Store or Google Play Store.
4. Check for available software updates for your device.
5. Make sure your device meets the minimum system requirements for the game.