You contacted our Customer Support but didn't receive a reply immediately? Don't worry, it's likely our team hasn't reached your request yet — just wait for the notification!

🔷 How soon should I expect a reply?
Based on the complexity of your request and our current workload, replies can take several hours up to a day. On weekends and holidays, this may take a little longer. We appreciate your patience and understanding!

🔷 Can I get a reply faster by submitting several requests?
No, please don’t create multiple requests as this may cause delays. Feel free to add extra details by replying to your original request. We’ll be in touch as soon as possible!

🔷 I got a reply from a bot instead of a human
Our bots gather details from your request to help our agents assist you more efficiently! If you haven't picked up a proper category or haven't answered all the questions, our bots may close your request without passing it onto an agent.

If you can't open the game at all, please do the following:
1. Open our Web Support page.
2. Wait for the chat icon to appear in the bottom right corner of the screen and tap/click on it 💬
3. Provide as much information about the issue as possible in the message and tap/click on ➡️
4. Provide your name and email address, and then pick the appropriate type of problem.

Please note:
Choose the most appropriate category for a quick response from our team. For example, if you haven't received a purchased item, pick "In-app purchases". Lost objects, however, fall under a different category.