Try doing the following:

- Make sure your connection to the Internet is strong and stable (we recommed using Wi-Fi rather than mobile data).
- Check if there's enough free storage space on your device. It's necessary to have at least 2 GB of a free space for the game extentions to be downloaded.
- Reinstall the game by deleting it completely from your device and downloading again from the application store compatible with your device. Your achievements won't be lost, so no worries!

🔹 If you're using Google Play Store, try clearing your cache as well:

1. Open your device’s Settings.
2. Tap Apps & notifications → App info or See all apps.
3. Tap Google Play Store.
4. Tap Storage → Clear cache.
5. Tap Clear storage → Clear all data → OK.
If the problem persists, return to the Play Store’s storage page and tap the Clear storage icon.

🔹 Another option is to clear the Download Manager data:

1. Open your device’s Settings.
2. Tap Apps & notifications → App info or See all apps.
3. Tap Download Manager.
4. Tap Storage → Clear cache.
5. Tap Clear storage → Clear all data → OK.

Additionally, check if you already have the latest game version installed. You can do it by comparing the game version on your device (tap the «i» icon in the upper-left corner of the game Settings window) .

If none of the aforementioned steps work, please contact our Support Team. Make sure to describe the situation in detail and attach a screenshot of the error message if there is one.