I lost my game progress

If your game progress has been lost, try the following:Restart your device and reinstall the game 📲Connect the game to your previously used...

Can I start the game over?

Do you want to remember how it all began? 🤪 Here's how to contact our support team to start the game over:🏡 On an iOS/Android device:Open...

Player ID

Why is my Player ID important? Your Player ID is an 11 digit number that's unique to your game. If you lose progress or need assistance, it ...

Can I play the game on multiple devices?

You can enjoy the same game on multiple devices by synchronizing your progress using your Facebook, Google or Apple ID account! 🤩Cross-plat...

How do I save my game progress?

Your game progress is saved automatically if your device is connected to the internet. It won't be lost even if you reinstall the game 😉In ...

All my devices have a different progress

🏡 If you play on multiple devices with the same Player ID in the game Settings and you notice that your game progress on them doesn't match...

Can I have several game accounts on a single device?

No, it's best not to have more than one game account on one device. This could lead to losing your game progress, which can't be recovered. ...

Why is the storyline progress different at the same level?

Storyline progression can be different even for players who are on the same level. This usually happens when one player started playing the ...

Can I reset my game progress?

We know how much time and effort goes into your game, so your progress is saved even if you reinstall it. In other words, deleting and reins...

How do I transfer my progress to a new device?

If you have a new device on which you want to continue playing, you can easily transfer your game progress to it. You can also have one game...

How to start a new game account on a device?

There is already a Homescapes game on your device, but you want to make a new account? Or do you wish to transfer your existing game to a de...