My game crashes/freezes

There's a number of ways to fix that:Restart your device and reenter the game 🏡Make sure your game is updated to the latest version.Make su...

I can't connect my game to Facebook

Make sure you have a stable internet connection.Check to see if your username and password are correct.If you have the Facebook app installe...

There’s a graphic issue in the game

If you’re having a graphic issue in the game, try some of these steps:1. Restart your device 🔄2. Delete the game and reinstall it. Don't wo...

I keep losing my internet connection

Make sure you're connected to a network and that your connection is stable. Keep in mind that sometimes networks get overloaded or malfuncti...

The game is very slow

There's a number of ways to fix that:Restart your device and reenter the game 🏡Make sure your game is updated to the latest version.Make su...

My device heats up when playing the game

A lot of devices (especially high performance ones) do heat up when running resource-intensive games or apps. That's absolutely normal 😉 Ho...

All the sound effects are gone

If the sounds in the game are gone 🔊, try the following:Check the game settings to make sure sounds and music are turned on 😇Restart the g...

Changing the language in the game

Changing the language is simple even if you accidentally set it to something you don't want. Here's how to change it:Go to Settings ⚙️ in th...

System requirements for Mac

The recommended system requirements for the game are listed below. Please bear in mind that they may change in the future if program modific...

How do I take a screenshot on Mac?

To take a screenshot of your whole screen 📸:Press Command (⌘)-Shift-3. Find the screenshot as a .png file on your desktop. To take a screen...

How do I reinstall/restart the game?

Reinstalling or restarting a game can often solve most of the problems you may encounter 😊To restart a game, simply exit the application an...

How do I force quit the application?

If your game freezes, you can force quit the application by following these steps:Press these three keys together: Option, Command (⌘), and ...

I think there’s a bug in a level

If you think that something in a level is not working the way it should 🔎, follow these steps:1. Restart your device 📱 and reenter the gam...

I'm missing lives from my teammates

There's a number of ways to fix this problem:Check your internet connection. Make sure it's working and stable.Make sure your game is connec...

My lives timer is not working

This usually happens when the time or date 🕘 have been changed on your device, and this, in turn, affects the lives timer. To resolve this ...

I lost a decoration/booster/coins

Have you noticed that your amount of decorations 🖼 boosters 💣 or coins 💰 has changed without you doing anything?💡 Try restarting the gam...

How can I contact support?

On this page, we've compiled a variety of helpful articles to help you solve any problem you might encounter. Didn't find a solution? Don't ...

I can't update the game

When an update is released, you will see the Update button on the game’s page in the app store where you downloaded it. If you're sure that ...

How do I record my screen?

You can always make a video of your screen with a smartphone. However, you can also use the Screenshot app on Mac to directly capture what's...

How to remove Facebook or Apple ID login?

You can sign in to the game using Facebook or Apple ID. Keeping the game connected to one of these accounts is a good way to keep your game ...