My game crashes/freezes

There's a number of ways to fix that:Restart your device and reenter the game 🏡Make sure your game is updated to the latest version.Make su...

I can't connect my game to Facebook

Make sure you have a stable internet connection.Check to see if your username and password are correct.If you have the Facebook app installe...

How do I disconnect the game from social networks?

Your game progress is saved automatically if your device is connected to the internet. It won't be lost even if you reinstall the game or di...

There’s a graphic issue in the game

If you’re having a graphic issue in the game, try some of these steps:1. Restart your device 🔄2. Delete the game and reinstall it. Don't wo...

I keep losing my internet connection

Make sure you're connected to a network and that your connection is stable. Keep in mind that sometimes networks get overloaded or malfuncti...

The game is very slow

There's a number of ways to fix that:Restart your device and reenter the game 🏡Make sure your game is updated to the latest version.Make su...

My device heats up when playing the game

A lot of devices (especially high performance ones) do heat up when running resource-intensive games or apps. That's absolutely normal 😉 Ho...

All the sound effects are gone

If the sounds in the game are gone 🔊, try the following:Check the game settings to make sure sounds and music are turned on 😇Restart the g...

Changing the language in the game

Changing the language is simple even if you accidentally set it to something you don't want. Here's how to change it:Go to Settings ⚙️ in th...

System requirements for Mac

The recommended system requirements for the game are listed below. Please bear in mind that they may change in the future if program modific...

How do I take a screenshot on Mac?

To take a screenshot of your whole screen 📸:Press Command (⌘)-Shift-3. Find the screenshot as a .png file on your desktop. To take a screen...

How do I disable notifications on Mac?

You can turn off game notifications completely in your device settings:Open System Preferences ⚙️ and go to Notifications.Find Homescap...

How do I disable vibration?

You can disable vibration in the game settings:Open Settings ⚙️ in the game.Press the "Vibration" button to turn it off (vibrating phone ico...

I think there’s a bug in a level

If you think that something in a level is not working the way it should 🔎, follow these steps:1. Restart your device 📱 and reenter the gam...

I'm missing lives from my friends or teammates

There's a number of ways to fix this problem:Check your internet connection. Make sure it's working and stable.Make sure your game is connec...

My lives timer is not working

This usually happens when the time or date 🕘 have been changed on your device, and this, in turn, affects the lives timer. To resolve this ...

I lost a decoration/booster/coins

Have you noticed that your amount of decorations 🖼 boosters 💣 or coins 💰 has changed without you doing anything?💡 Try restarting the gam...

How can I contact support?

On this page, we've compiled a variety of helpful articles to help you solve any problem you might encounter. Didn't find a solution? Don't ...

I can't update the game

When an update is released, you will see the Update button on the game’s page in the app store where you downloaded it. If you're sure that ...

How do I take a screenshot?

🔸 For iOS devices:➡️ iPhone 8 or earlier :1. Press the Power and Home buttons at the same time.2. Hold them for a couple seconds and l...

How do I record my screen?

🔸On iOS 11 (or later): 1. Go to Settings > Control Center and scroll to More Controls (or tap Customize Controls if you have iOS 13 or e...