My game crashes/freezes

There's a number of ways to fix that:Restart your device and reenter the game 🏡Make sure your game is updated to the latest version.Make su...

My game crashes/freezes

There's a number of ways to fix that:Restart your device and reenter the game 🏡Make sure your game is updated to the latest version.Make su...

I can't connect my game to Facebook

Make sure you have a stable internet connection.Check to see if your username and password are correct.If you have the Facebook app installe...

I can't connect my game to Facebook

Make sure you have a stable internet connection.Check to see if your username and password are correct.If you have the Facebook app installe...

I can't connect my game to Facebook

Make sure you have a stable internet connection.Check to see if your username and password are correct.If you have the Facebook app installe...

I can't connect my game to Facebook

Make sure you have a stable internet connection.Check to see if your username and password are correct.If you have the Facebook app installe...

How to remove Facebook/Google/Apple ID login?

You can sign in to the game using Facebook, Google, or Apple ID, depending on your device. Keeping the game connected to one of these accoun...

There’s a graphic issue in the game

If you’re having a graphic issue in the game, try some of these steps:1. Restart your device 🔄2. Delete the game and reinstall it. Don't wo...

There’s a graphic issue in the game

If you’re having a graphic issue in the game, try some of these steps:1. Restart your device 🔄2. Delete the game and reinstall it. Don't wo...

There’s a graphic issue in the game

If you’re having a graphic issue in the game, try some of these steps:1. Restart your device 🔄2. Delete the game and reinstall it. Don't wo...

I keep losing my internet connection

Make sure you're connected to a network and that your connection is stable. Keep in mind that sometimes networks get overloaded or malfuncti...

The game is very slow

There's a number of ways to fix that:Restart your device and reenter the game 🏡Make sure your game is updated to the latest version.Make su...

The game is very slow

There's a number of ways to fix that:Restart your device and reenter the game 🏡Make sure your game is updated to the latest version.Make su...

The game is very slow

There's a number of ways to fix that:Restart your device and reenter the game 🏡Make sure your game is updated to the latest version.Make su...

The game is very slow

There's a number of ways to fix that:Restart your device and reenter the game 🏡Make sure your game is updated to the latest version.Make su...

My device heats up when playing the game

A lot of devices (especially high performance ones) do heat up when running resource-intensive games or apps. That's absolutely normal 😉 Ho...

All the sound effects are gone

If the sounds in the game are gone 🔊, try the following:Check the game settings to make sure sounds and music are turned on 😇Restart the g...

Device not compatible (Android)

Sometimes you may see a "device not compatible" alert when you try to download an update of one of our games from Google Play. Don't worry, ...

Changing the language in the game

Changing the language is simple even if you accidentally set it to something you don't want. Here's how to change it:Go to Settings ⚙️ in th...

Changing the language in the game

Changing the language is simple even if you accidentally set it to something you don't want. Here's how to change it:Go to Settings ⚙️ in th...

How do I close the game? (Windows)

To close the app using a PC 💻, all you need is to move the cursor to the upper right corner of the screen and click the X icon that appears...

System requirements

Homescapes is compatible with iOS and Android mobile devices, Amazon Kindle, and computers running Windows and Mac operating systems. The ga...

My level started over after answering a phone call

The game is sometimes removed from the device's memory when you receive a call 📞 or leave the game to send a message 😓 Unfortunately, any ...

System requirements for Mac

The recommended system requirements for the game are listed below. Please bear in mind that they may change in the future if program modific...

How do I take a screenshot on Mac?

To take a screenshot of your whole screen 📸:Press Command (⌘)-Shift-3. Find the screenshot as a .png file on your desktop. To take a screen...

I’m having a technical issue. What should I do?

We're so sorry that the game is not working as you expected 😔 If you're having problems, try some of these steps:1. Restart your device 🔄2...

How do I reinstall/restart the game?

Reinstalling or restarting a game can often solve most of the problems you may encounter 😊To restart a game, simply exit the application an...

How do I force quit the application?

If your game freezes, you can force quit the application by following these steps:Press these three keys together: Option, Command (⌘), and ...

I think there’s a bug in a level

If you think that something in a level is not working the way it should 🔎, follow these steps:1. Restart your device 📱 and re-enter the ga...

I think there’s a bug in a level

If you think that something in a level is not working the way it should 🔎, follow these steps:1. Restart your device 📱 and re-enter the ga...

I think there’s a bug in a level

If you think that something in a level is not working the way it should 🔎, follow these steps:1. Restart your device 📱 and reenter the gam...

I'm missing lives from my teammates

There's a number of ways to fix this problem:Check your internet connection. Make sure it's working and stable.Make sure your game is connec...

My lives timer is not working

This usually happens when the time or date 🕘 have been changed on your device, and this, in turn, affects the lives timer. To resolve this ...

I lost a decoration/booster/coins

Have you noticed that your amount of decorations 🖼 boosters 💣 or coins 💰 has changed without you doing anything?💡 Try restarting the gam...

I can't update the game

When an update is released, you will see the Update button on the game’s page in the app store where you downloaded it. If you're sure that ...

How can I contact support?

On this page, we've compiled a variety of helpful articles to help you solve any problem you might encounter. Didn't find a solution? Don't ...

How can I contact support?

On this page, we've compiled a variety of helpful articles to help you solve any problem you might encounter. Didn't find a solution? Don't ...

I can't update the game

When an update is released, you will see the Update button on the game’s page in the app store where you downloaded it. If you're sure that ...

How do I record my screen?

🔸On iOS 11 (or later): 1. Go to Settings > Control Center and scroll to More Controls (or tap Customize Controls if you have iOS 13 or e...

How do I record my screen?

You can always make a video of your screen with a smartphone. However, you can also use the Screenshot app on Mac to directly capture what's...

How to remove Facebook or Apple ID login?

You can sign in to the game using Facebook or Apple ID. Keeping the game connected to one of these accounts is a good way to keep your game ...

How to clear cache? (Android)

Clearing game cache in most cases may help to solve the issues you’re experiencing. Please follow these steps to clear the app cache:Open yo...

How do I reinstall/restart the game? (Android)

Reinstalling or restarting a game can often solve most of the problems you may encounter :)To restart a game, simply force quit the applicat...

How do I reinstall/restart the game? (iOS)

Reinstalling or restarting a game can often solve most of the problems you may encounter :)To restart a game, simply exit the application an...

How do I force quit the application? (Android)

If your game freezes, you can force quit the application by following these steps:Go to Settings > AppsGo to the Downloaded tab, pick the...

How do I force quit the application? (iOS)

If your game freezes, you can force quit the application by following these steps:For iPhone X and later models, as well as iPads running on...

How do I take a screenshot?

🔸 For iOS devices:➡️ iPhone 8 or earlier :1. Press the Power and Home buttons at the same time.2. Hold them for a couple seconds and let g...