I can't connect my game to Facebook

Make sure you have a stable internet connection.Check to see if your username and password are correct.If you have the Facebook app installe...

All the sound effects are gone

If the sounds in the game are gone 🔊, try the following:Check the game settings to make sure sounds and music are turned on 😇Restart the g...

My device heats up when playing the game

A lot of devices (especially high performance ones) do heat up when running resource-intensive games or apps. That's absolutely normal 😉 Ho...

I keep losing my internet connection

Make sure you're connected to a network and that your connection is stable. Keep in mind that sometimes networks get overloaded or malfuncti...

My game crashes/freezes

There's a number of ways to fix that:Restart your device and reenter the game 🏡Make sure your game is updated to the latest version.Make su...

The game is very slow

There's a number of ways to fix that:Restart your device and reenter the game 🏡Make sure your game is updated to the latest version.Make su...

Changing the language in the game

Changing the language is simple even if you accidentally set it to something you don't want. Here's how to change it:Go to Settings ⚙️ in th...

System requirements

The recommended system requirements for the game are listed below. Please bear in mind that they may change in the future if program modific...

How do I take a screenshot?

To take a screenshot of your whole screen 📸:Press Command (⌘)-Shift-3. Find the screenshot as a .png file on your desktop. To take a screen...

How do I disable notifications?

You can turn off game notifications completely in your device settings:Open System Preferences ⚙️ and go to Notifications.Find Homescap...

There’s a graphic issue in the game

If you’re having a graphic issue in the game, try some of these steps:1. Restart your device 🔄2. Delete the game and reinstall it. Don't wo...

How do I disconnect the game from social networks?

Your game progress is saved automatically if your device is connected to the internet. It won't be lost even if you reinstall the game or di...

How do I disable vibration?

You can disable vibration in the game settings:Open Settings ⚙️ in the game.Press the "Vibration" button to turn it off (vibrating phone ico...

Game icons are on the middle of the screen

If you're experiencing an issue where the game icons are blocking your view and preventing you from playing, please follow these steps:Open ...