Coins 💰 are an in-game currency. They're used for several things:- Buying boosters;- Buying additional moves or time while playing levels;-...
My purchase didn't show up in the game
Start by checking your internet connection, as it has to be stable for newly purchased items to be added to the game. If the connection was ...
I can’t make purchases
If you've made purchases in the game or other applications before:- Your internet connection. It has to be stable in order to make purchases...
How can I cancel a purchase and get a refund?
All purchases are processed by the store which you downloaded the game from. To claim a refund, you'll need to contact the customer support ...
How do I avoid accidental in-app purchases?
Homescapes is free to play, though certain in-game elements can be purchased for real money. To avoid accidental in-app purchases, change yo...
How do I pay for in-app purchases?
Purchases are processed by the application store from which you have downloaded the game, so you should use a payment method supported by th...
How do I edit my payment method?
You can edit your payment method in your account settings 🙂For the Apple App Store:Open Settings and tap your name.Tap Payment & Shippi...
I accidentally spent my coins!
Unfortunately, there is no way to cancel purchases of extra lives, moves, or boosters. Coins spent accidentally can't be returned 😔
Gold Reserve special offer
This special offer gives you the chance to buy coins at our best price 😊Apart from the regular rewards, you get bonus coins for each level ...
How do I open the Gold Reserve?
When the Gold Reserve offer is on, you get bonus coins 💰 for each level you beat. Those coins are stored in a special safe. Once the number...
I did not receive my purchase!
All the purchases you make in our game are processed by the application store from which you downloaded the game. The purchases are usually ...
I got charged for a purchase I canceled (Google Play)
If your purchase is marked as Canceled, that means it hasn't been processed. Don't worry, you'll get your money back soon :)When it comes to...
I found a purchase I didn't make
Playrix applications never make unauthorized purchases. All purchases are processed by the application store from which you downloaded the g...
I've noticed a purchase from a game that's not installed on my device
If you have been charged for an in-app purchase in a game that you don't have installed, please contact the application store that you norma...
Where can I find my purchase history?
To see your purchase history, please click on one of the links below and follow the instructions:Purchase history in the App StorePurchase h...
Where do in-app purchases get processed?
Playrix doesn't have access to your financial data and cannot process in-app purchases.When you're making a purchase in one of our games, th...
How do I make in-game purchases?
Open the game and tap/click the coin icon in the top left corner.Choose the amount of coins/boosters you want to buy.Select the appropriate ...
Can I play without spending any money?
Yes, of course 🤗 Homescapes 🏡 is absolutely free to play for everyone. All levels are beatable without spending real money.If you want, yo...
How do I turn off in-app purchases?
All purchases in the game are processed by your app store. If you're concerned about accidental in-app purchases, you can turn them off on y...
How do I switch my Google account to make in-app purchases?
Please follow these steps to change your Google account for in-app purchases: Add the account you need to your device (Settings ➡️ Google ➡️...
Buying in-game resources through third-party websites
We strongly recommend that you don't buy any in-game resources (coins, boosters, etc.) through third-party websites. These offers are likely...
Why don’t I have a special offer but my friend does?
If you don't have a special offer but someone else does, don't worry! Promotions are distributed on a random and automatic basis, and they d...
Why was I charged extra for an in-app purchase?
You can see the final price on the screen before you confirm the payment, as well as on the receipt from the application store. In some regi...
Google Play Points
Google Points is a rewards program introduced by Google Play.To sign up, please check this link.How do I earn points?You earn points when yo...
- UPDATES AND HOT TOPICS
- Match-3 levels
- Boosters and power-ups
- Match-3 elements
- Mansion, decorations, and stars
- In-game events
- Competitions and leagues
- Interaction with friends
- In-app purchases
- Game progress
- Your ideas and suggestions
- Parental Guide
- Safe and fair play
- How can I contact support?