My purchase didn't show up in the game

Start by checking your internet connection, as it has to be stable for newly purchased items to be added to the game. If the connection was ...

How can I cancel a purchase and get a refund?

All purchases are processed by the store which you downloaded the game from. To claim a refund, you'll need to contact the customer support ...

How do I avoid accidental in-app purchases?

Homescapes 🏡 is free to play, although certain in-game elements can be purchased for real money. To avoid accidental in-app purchases, just...

How do I pay for in-app purchases?

Purchases are processed by the application store on your device, so you should use a payment method supported by that store:App Store

How do I edit my payment method?

You can change your payment method in your account settings 🙂Open the App Store on your Mac.Click your name or the sign-in button at the bo...

I accidentally spent my coins!

Unfortunately, there is no way to cancel purchases of extra lives, moves, or boosters. Coins spent accidentally can't be returned 😔

How do I open the Gold Reserve?

When the Gold Reserve offer is on, you get bonus coins 💰 for each level you beat. Those coins are stored in a special safe. Once the number...

I did not receive my purchase!

All the purchases you make in our game are processed by the application store from which you downloaded the game. The purchases are usually ...

I found a purchase I didn't make

Playrix applications never make unauthorized purchases. All purchases are processed by the application store from which you downloaded the g...

Where can I find my purchase history?

To see your purchase history, please click on the link below and follow the instructions:Purchase history in the App Store

How do I make in-game purchases?

Open the game and click the coin icon in the top left corner. Choose the amount of coins you want to buy. Select the appropriate payment...

How do I turn off in-app purchases?

All purchases in the game are processed by your app store. If you're concerned about accidental in-app purchases, you can turn them off on y...

Buying in-game resources through third-party websites

We strongly recommend that you don't buy any in-game resources (coins, boosters, etc.) through third-party websites. These offers are likely...

Why don’t I have a special offer but my friend does?

If you don't have a special offer but someone else does, don't worry! Promotions are distributed on a random and automatic basis, and they d...

Where do in-app purchases get processed?

Playrix doesn't have access to your financial data and cannot process in-app purchases.When you're making a purchase in one of our games, th...

Refunds for accidental purchases

All purchases are processed by the store where you downloaded the game from, so please contact the store's customer support to request a ref...

Managing in-app purchases

While all our games are free to download, they do contain in-app purchases. You can play entirely for free, but making purchases can help yo...