My purchase didn't show up in the game

Start by checking your internet connection, as it has to be stable for newly purchased items to be added to the game. If the connection was ...

How do I pay for in-app purchases?

Purchases are processed by the application store on your device, so you should use a payment method supported by that store:App Store

How do I edit my payment method?

You can change your payment method in your account settings 🙂Open the App Store on your Mac.Click your name or the sign-in button at the bo...

How can I cancel a purchase and get a refund?

All purchases are processed by the store which you downloaded the game from. To claim a refund, you'll need to contact the customer support ...

I accidentally spent my coins!

Unfortunately, there is no way to cancel purchases of extra lives, moves, or boosters. Coins spent accidentally can't be returned 😔

Where can I find my purchase history?

To see your purchase history, please click on the link below and follow the instructions:Purchase history in the App Store

How do I open the Gold Safe?

When the Gold Safe offer is on, you get bonus coins 💰 for each level you beat. Those coins are stored in a special safe. Once the number of...

I found a purchase I didn't make

Playrix applications never make unauthorized purchases. All purchases are processed by the application store from which you downloaded the g...

In-game coins

Coins 💰 are an in-game currency. They're used for several things:- Buying boosters;- Buying additional moves or time while playing levels;-...

How do I make in-game purchases?

Open the game and click the coin icon in the top left corner. Choose the amount of coins you want to buy. Select the appropriate payment...

Buying in-game resources through third-party websites

We strongly recommend that you don't buy any in-game resources (coins, boosters, etc.) through third-party websites. These offers are likely...

Why don’t I have a special offer but my friend does?

If you don't have a special offer but someone else does, don't worry! Promotions are distributed on a random and automatic basis, and they d...

Why was I charged extra for an in-app purchase?

You can see the final price on the screen before you confirm the payment, as well as on the receipt from the application store. In some regi...

How do I avoid accidental in-app purchases?

All our games are completely free to download, but some in-game items can be purchased for real money. Purchases are not required to play, b...

Road of Treasures

Announcing an exciting in-game sale in Homescapes! New special offer includes consecutive paid and free packs. Unlock the next offer by purc...