You contacted our Customer Support but didn't receive a reply? Don't worry, it's likely our team hasn't reached your request yet - just wait for the notification! 📲
How soon should I expect a reply?
Based on the complexity of your request and our current workload, replies can take several hours up to a few days. On weekends and holidays, this may take a little longer. We appreciate your patience and understanding! 🤗
Can I get a reply faster by opening more conversations?
No, please don’t open multiple requests as this may cause delays 📨 Feel free to add extra details by replying to your original request. We’ll be in touch as soon as possible 💚
I got a reply from a bot instead of a human
Some of our friendly bots gather details from your request to help our agents assist you more efficiently! 🤖 If we're unable to help, our bots may close your request without passing it onto an agent (ex. your device doesn’t meet System Requirements).
- If you can't open the app, please contact us via our online webchat 💬
- Choose the appropriate category while making your initial request for a faster response.