You contacted our Customer Support but didn't receive a reply? It's likely our team hasn't reached your request yet - just wait for the notification!

How soon should I expect a reply?
Based on the complexity of your request and our current workload, replies can take several hours up to a few days. On weekends and holidays, this may take a little longer. We appreciate your patience and understanding!

Can I get a reply faster by opening more conversations?
No, please don’t open multiple requests as this may cause delays. Feel free to add extra details by replying to your original request. We’ll be in touch as soon as possible.

I got a reply from a bot instead of a human
Some of our friendly bots gather details from your request to help our agents assist you more efficiently. If we're unable to help, our bots may close your request without passing it onto an agent (ex. your device doesn’t meet System Requirements).

Please note:
– If you can't open the app, please contact us via our online webchat 💬

– Choose the appropriate category while making your initial request for a faster response.