On this page, we've compiled a variety of helpful articles to help you solve any problem you might encounter. Didn't find a solution? Don't worry. We've got your back! 🦸‍♂️

🏡 To contact us through the game on an iOS or Android device, please do the following:

  1. Open the in-game Settings menu and tap Help and Support.
  2. Choose any article from any topic.
  3. At the bottom of the screen, you'll see "Was this helpful?" Tap No, then tap Contact Us to start a conversation.
  4. Provide us with as much information about the issue as possible, tap Submit 📩, and pick the appropriate type of problem.

📌 If you have previously opened dialogs, then click on New conversation inside the dialog.

🏡 To contact us through the game on a macOS device, please do the following:

  1. Open the in-game Settings menu and click Help and Support.
  2. Wait for the chat icon 💬 in the lower right corner and open it.
  3. Provide us with as much information about the issue as possible, click Submit 📩, and pick the appropriate type of problem.

🏡 To contact us through the game on Facebook or Web Portal, please do the following:

  1. Open the game in one of the recommended browsers (Google Chrome or Firefox).
  2. Click on the Support team button above the game window.
  3. Fill out the form and click Submit 📩

📌 Fill in the email correctly! A reply will be sent to that email, and further correspondence will be continued there.

🏡 To contact us through the game on a Windows device, please do the following:

  1. Open the game.
  2. Go to Settings -> Help and Support.
  3. Describe your issue in as much detail as possible and click Submit 📩

📌 Fill in the email correctly! A reply will be sent to that email, and further correspondence will be continued there.

🏡 To contact us through the web chat, please do the following:

  1. Open our Web Support page.
  2. Wait for the chat icon 💬 to appear in the bottom right corner of the screen and tap/click on it.
  3. Provide as much information about the issue as possible in the message and tap/click on ➡️
  4. Provide your name and email address, and then pick the appropriate type of problem.

📌 That is not a live chat; it may take some time for a support agent to respond 🕑

Important:

  • Choose the most appropriate category for a faster response from our team. For example, if you haven't received a purchased item, pick In-app purchases. Do keep in mind that progress issues fall under a different category 😉
  • Please note that we do not provide support over the phone.
  • If your game doesn't load or there are other difficulties in submitting a request from within the game, you can also fill out this form. Fill in the email correctly! A reply will be sent to that email, and further correspondence will be continued there.

We will do our best to help you! 🤗