If your game progress has been lost, try the following:
- Restart your device and reinstall the game 📲
- Connect the game to your previously used Facebook or Apple ID account.
- Cick Load game.
- Type in CONFIRM and click OK.
If your progress isn't restored, please contact Customer support with the following information:
- What happened before you lost progress (e.g. game update, device change).
- Your Player ID for the account that lost progress
- Your team name
- Your in-game name, your cat's in-game name, and your level
- The room you were restoring (e.g. kitchen, garden, library)
- The last tasks you completed in the mansion (e.g. place a table or lay a carpet)
❗Important:
- We're unable to help unless we have sufficient information about your game.
- Make sure you have a stable internet connection and your device meets system requirements.
- Make sure to check out our article on saving your progress.
- Access to Facebook programs and services can be restricted in certain countries or regions. In such cases, we comply with local laws and regulations.