You can always make a video of your screen with a smartphone. However, you can also use the Screenshot app on Mac to directly capture what's happening on your screen. Here's how:
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Press and hold these three keys together: Shift, Command and 5.
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You will see the onscreen toolbar with controls for capturing a still image of your screen. Choose one of the options: Record Entire Screen, Record Selected Window or Record Selected Portion.
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To stop recording, click the Stop button in the menu bar, or press these three keys: Command-Control-Esc (Escape).
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After the recording is finished, it will be saved to your desktop.
For more detailed instructions, see the article here
Please note:
- If the video file is too large to be shared in the support chat, you can upload it on YouTube or to a cloud storage and share the link in the chat.
- If you upload a video on YouTube, it is recommended to set its Privacy settings to Unlisted. If you choose Private our support team will not be able to watch it. Read more about changing YouTube video privacy settings here