If you have a new device on which you want to continue playing, you can easily transfer your game progress to it. You can also have one game account on multiple devices.

To synchronize your game progress between devices, connect the game on the new device to the same Facebook, Google, or Apple ID account that you used on the old one. Below are different options to transfer your game progress, depending on the platform and which type of account you used previously to save your progress.

🏡 You have used Facebook to save your progress on your old device

You can use your Facebook account to transfer your game progress to your new Mac device, no matter which operating system you have on your old device.
- On your new device, connect the game to the same Facebook account that was used on the old device.
- In the pop-up window, click Download.
- Type CONFIRM and click OK.

Synchronization through Facebook allows you to transfer your game progress between devices with different operating systems. That's why if you are switching platforms, saving your progress via Facebook on your old device is the way to go.

🏡Your old device runs on either iOS or macOS, and you have used Apple ID to save your progress

In this case, you can transfer your old progress using your Apple ID (available for iOS 13.0 and macOS 10.15 or later):
- On your new device, connect the game to the same Apple ID account that was used on the old device.
- In the pop-up window, click Download.
- Type CONFIRM and click OK.

🏡 Please reach out to our Customer Support, if you are facing difficulties, such as:
- If you didn’t connect your game to any of the accounts specified above
- If your new device doesn’t support the synchronization option you used before

When contacting us, please take note of the following:
- Contact us from the device to which you wish to transfer your progress.
- In your message, provide the player ID displayed on the device where you previously played.

❗Important:
- Homescapes is also offered as a Facebook game. Unfortunately, it’s not possible to transfer your progress from the Facebook edition of Homescapes to any other platform.
- Make sure your new device meets the system requirements.
- When transferring your old progress to a new device, make sure your internet connection is stable.
- Access to Facebook services may be limited in some countries or regions. In such cases, we comply with local regulations.