If you think that something in a level is not working the way it should 🔎, follow these steps:
1. Restart your device 📱 and re-enter the game.
2. Make sure your game is updated to the latest version. You can find out more information about this in the relevant article: Android or iOS

If instructions mentioned above did not help you, please contact our customer support, providing the following information (if possible):
- What exactly is going wrong.
- Which actions lead to the problem.
- When did the problem occur for the first time (after updating the game, when reinstalling it, or at some other point).
- A screenshot of the problem.