On this page, we've compiled a variety of helpful articles to help you solve any problem you might encounter. Didn't find a solution? Don't worry. We've got your back! 🦸♂️
🏡 To contact us through the game on an iOS or Android device, please do the following:
- Open the in-game Settings menu and tap Help and Support.
- Choose any article from any topic.
- At the bottom of the screen, you'll see "Was this helpful?" Tap No, then tap Contact Us to start a conversation.
- Provide us with as much information about the issue as possible, tap Submit 📩, and pick the appropriate type of problem.
📌 If you have previously opened dialogs, then click on New conversation inside the dialog.
🏡 To contact us through the game on a macOS device, please do the following:
- Open the in-game Settings menu and click Help and Support.
- Wait for the chat icon 💬 in the lower right corner and open it.
- Provide us with as much information about the issue as possible, click Submit 📩, and pick the appropriate type of problem.
🏡 To contact us through the game on Facebook or Web Portal, please do the following:
- Open the game in one of the recommended browsers (Google Chrome or Firefox).
- Click on the Support team button above the game window.
- Fill out the form and click Submit 📩
📌 Fill in the email correctly! A reply will be sent to that email, and further correspondence will be continued there.
🏡 To contact us through the game on a Windows device, please do the following:
- Open the game.
- Go to Settings -> Help and Support.
- Describe your issue in as much detail as possible and click Submit 📩
📌 Fill in the email correctly! A reply will be sent to that email, and further correspondence will be continued there.
🏡 To contact us through the web chat, please do the following:
- Open our Web Support page.
- Wait for the chat icon 💬 to appear in the bottom right corner of the screen and tap/click on it.
- Provide as much information about the issue as possible in the message and tap/click on ➡️
- Provide your name and email address, and then pick the appropriate type of problem.
📌 That is not a live chat; it may take some time for a support agent to respond 🕑
❗ Important:
- To restore or transfer progress, you need to contact us through the settings in the game. Only this way can we receive all the necessary information to restore progress.
- Choose the most appropriate category for a faster response from our team. For example, if you haven't received a purchased item, pick In-app purchases. Do keep in mind that progress issues fall under a different category 😉
- Please note that we do not provide support over the phone.
We will do our best to help you! 😊
