All in-game purchases are processed by the app store from which the game was downloaded. To request a refund, please first contact the support service of that store:
- Cancel a purchase from the App Store
- For Google Play, all purchases are processed by Google Play. To request a refund, please contact them directly first. If your issue is not resolved by Google Play Store, then please reach out to our support team from the game settings on your device.
- Cancel a purchase from the Amazon Appstore
- Cancel a purchase from the Huawei App Gallery
- Cancel a purchase from the Samsung Galaxy Store
- Cancel a purchase from the Microsoft Store
- Cancel a purchase from Facebook
- Cancel a purchase from the One Store
To speed up the process, prepare your purchase details: order number, date, time, and receipt.
If your issue can't be resolved through the app store or you need additional help, please contact our support team. We'll reply within 3 business days (or sooner for urgent requests).
To get in touch with us, tap No" at the bottom of the article, then select "Chat with us" and send us a message."