Start by checking your internet connection, as it has to be stable for newly purchased items to be added to the game. If the connection was lost during the purchase or immediately after it, try restarting your device and check to see if the purchase shows up.
If the purchase still doesn't appear in the game, contact our customer support 💬 Make sure to provide the following information about your purchase:
- The exact amount of items you purchased. For example, "1500 coins, 1 Rainbow Ball, and 2 hours of unlimited lives".
- A copy of the receipt or a screenshot of your purchase history. The receipt is emailed to the account used to make the purchase soon after the purchase is completed.
- Whether it was a regular transaction or a special offer.
- The approximate time of your purchase.
- We won't be able to solve your issue without a copy of the receipt or a screenshot of your purchase history. Your order confirmation must show the date of the purchase, pack name, its price and also transaction ID.
- We do not accept bank statements or SMS alerts about money withdrawals.
Read the following articles to find more information about your purchase history: