You can transfer your progress between devices by connecting the game on your new device to the same Facebook, Google account or Apple ID used on your first device 📲
🏡 Using Facebook:
- Install the game from the store on your new device.
- Connect the newly installed game to the same Facebook account used on your old device.
- Tap/click "Load game".
- Type in CONFIRM and tap/click OK.
🏡 Using your Apple ID (devices must have iOS 13.0/macOS 10.15 or higher):
- Install the game from the App Store on your new device.
- Connect the newly installed game to the same Apple ID used on your old device.
- Tap/click "Load game".
- Type in CONFIRM and tap/click OK.
🏡 Using your Google account (Android):
- Download the game from the store on your new device.
- Connect the newly installed game to the same Google account used on your old device.
- Tap/click "Load game".
- Type in CONFIRM and tap/click OK.
🏡 If your game isn't connected to an account, don’t worry! Our customer support can transfer your progress manually 👩💻 Here’s how:
- Open Settings ⚙️ on your old device. Your Player ID will be at the bottom of the window (e.g. 30123456789). Contact support on your new device, mentioning this Player ID 💬
- If you can't find your Player ID or can’t access your old device, please contact support, and we'll do our best to help!
❗Important:
- Unfortunately, it's not possible to transfer your progress from the Facebook platform to any other platform 😞
- Make sure that you have a stable internet connection and that your devices meet system requirements.
- Access to Facebook programs and services can be restricted in certain countries or regions. In such cases, we comply with local laws and regulations.
Happy gaming! If you need more help, just contact our customer support 🤗