We're here to help!

When are updates released?

How do I update the game?

When will new levels be released?

How do I play match-3 levels?

Why do I have to play match-3 levels?

Using and refilling lives

How do I play match-3 levels?

Why do I have to play match-3 levels?

Can I replay levels?

Power-ups and how to use them

What power-up combinations are available in the game?

What’s a booster? What are they for?

Carpet

Chains

Cherries

Level 24

Level 28

Level 37

Unlocking new areas in the mansion

What are stars?

Can I change my in-game name?

Participating in events

Above the Clouds

Flint's Adventures

Competition participants and winners

What are Leagues?

Medal race

What are Teams?

How can I join or create a team?

How can I join a different team?

How do I invite friends?

What can I do to help out my friends?

My friends are missing from my list

Unlimited lives and how to get them

Using and refilling lives

I'm missing lives from my friends or teammates

In-game coins

My purchase didn't show up in the game

I can’t make purchases

How do I save my game progress?

I lost my game progress

Can I play the game on multiple devices?

System requirements

I can't connect my game to Facebook

All the sound effects are gone

How do I leave feedback and suggestions?

When will my suggestions appear in the game?

Playrix game policies and age limits

Refunds for accidental purchases

I'm a parent, how can I contact you?

Safe and fair play

Our official communities

Buying from advertising in the game

How can I contact support?

No reply from Support

Privacy Policy

Deletion of Personal Data