Tips and tricks for beating levels
Match-3 levels
How do I update the game?
Updates and hot topics
Unlimited lives and how to get them
Lives
I lost my game progress
Game progress
How to send cards
Collection
Can I start the game over?
How often and why do you need to update the game?
Conscious Gaming
More
🎮
Daily Bonus
Road of Treasures
Super Rainbow Ball
How do I transfer my progress to a new device?
How do I make in-game purchases?
My purchase didn't show up in the game
I can’t make purchases
Participating in events
I can't participate in competitions
Why don’t I have an event that another player has?
My game crashes/freezes
I can't connect my game to Facebook
How do I disconnect the game from social networks?
Getting in-game rewards
Unlocking new areas in the mansion
Can I redesign my mansion?
What are card packs?
Types of cards and their value
How do I invite friends?
My friends are missing from my list
How can I join or create a team?
Why have I been banned?
Safe and fair play
What does Playrix do to ensure fair play?
How do I play match-3 levels?
I think there’s a bug in a level
Power-ups and how to use them
What power-up combinations are available in the game?
Which boosters are available in the game?
Compasses
Carpet
Cat Houses
Using and refilling lives
I'm missing lives from my friends or teammates
Managing in-app purchases
Refunds for accidental purchases
Playrix game policies and age limits
How do I leave feedback and suggestions?
When will my suggestions appear in the game?
How can I contact support?
No reply from Support
What to do after contacting support?
How to unlink your gaming account from Facebook
Privacy Policy
Account/Data Deletion
