Tips and tricks on beating levels
Match-3 levels
How do I play match-3 levels?
How do I update the game?
Updates and hot topics
Unlimited lives and how to get them
Lives
I lost my game progress
Game progress
More
How do I transfer my progress to a new device?
Can I start the game over?
How do I make in-game purchases?
My purchase didn't show up in the game
Participating in events
Mini-games
Daily Bonus
My game crashes/freezes
Getting in-game rewards
Unlocking new areas in the mansion
Tournament of Champions
Team Tournament
How do I invite friends?
My friends are missing from my list
How can I join or create a team?
Why have I been banned?
Safe and fair play
What does Playrix do to ensure fair play?
I think there’s a bug in a level
Power-ups and how to use them
What power-up combinations are available in the game?
Compasses
Carpet
Cat Houses
Using and refilling lives
I'm missing lives from my friends or teammates
Managing in-app purchases
Refunds for accidental purchases
How do I leave feedback and suggestions?
When will my suggestions appear in the game?
How can I contact support?
No reply from Support
Delete or request a copy of your data
How to unlink your gaming account from Facebook
