Tips and tricks for beating levels
Safe and fair play
I can't update the game (Android)
Troubleshooting
I lost my game progress
I can't update the game
Player ID
Game progress
How do I transfer my progress to a new device?
I can't make purchases
Can I play the game on multiple devices?
How do I save my game progress?
More
My purchase didn't show up in the game
How do I pay for in-app purchases?
How do I switch my Google account to make in-app purchases?
How do I play match-3 levels?
Getting in-game rewards
Power-ups and how to use them
How to change my in-game name?
How do I change my pet's name?
Changing my profile picture
Unlocking new areas in the mansion
Can I redesign my mansion?
A task took too many stars
Participating in events
I can't participate in competitions
Why don’t I have an event that another player has?
What is Expedition?
How to move around the map and complete tasks?
How to get more energy and get ahead faster in Expedition?
Collection
What are card packs?
Types of cards and their value
I can't connect my game to Facebook
How do I reinstall/restart the game? (Android)
What are Teams?
How to create a team
How to join an existing team
Compasses
Carpet
Cat Houses
Rules of Safe and Fair Play
User Content Rules
Conscious Gaming
Information for Parents and Guardians
Playrix game policies and age limits
Managing in-app purchases
Privacy Policy
Account/Data Deletion
Request a copy of your data
