Offensive language in the game
Our policy
Chains
Match-3 elements
I think there’s a bug in a level
Match-3 levels
Ice
What’s a Power-up? What kinds are there?
I can’t make purchases
In-game currency and purchases
When are updates released? Can I get info on them?
How do I update the game?
How do I unlock new areas in the house?
Why do I need stars, and how do I get them?
How do I change my name or my pet's name in the game?
More
How do I invite friends?
What can I do to help out my friends?
I’m missing some lives my friends sent me
Why do I have to play match-3 levels?
How do I play match-3 levels?
Boxes
Why do I need in-game coins, and how do I get them?
How do I make in-game purchases?
My purchase didn't show up in the game
I’m having a technical issue. What should I do?
System requirements
I can't connect my game to Facebook
How can I make sure my game progress is saved?
I lost my game progress
Can I play the game on multiple devices?
I lost a furniture item/device/booster/coins
My game crashes/freezes
The game is very slow
Our official communities
Safe and fair play
How do I leave feedback or suggestions for the game?
Need more help?
