My purchase didn't show up in the game

Start by checking your internet connection, as it has to be stable for newly purchased items to be added to the game. If the connection was ...

How do I pay for in-app purchases?

Purchases are processed through the application store on your device, and only the payment methods supported by that store can be used.For t...

I can't make purchases.

If you've made purchases in the game or other applications before, one of the following reasons may be causing the problem:1. There was a br...

Cancel a purchase and get a refund

All purchases in the game are processed by the application store you downloaded the game from. To claim a refund, you'll need to contact the...

Where can I find my purchase history?

To see your purchase history, please click on one of the links below and follow the instructions:Purchase history in the App StorePurchase h...

How do I edit my payment method?

You can edit your payment method in your account settings.For the App Store:1. Open Settings -> iTunes & App Store.2. Tap your Apple ...

How do I get more coins?

Coins are a type of Wildscapes in-game currency designed to buy new decorations and, of course, animals.The main way to get coins is to comp...

Avoiding accidental in-app purchases

Wildscapes is free to play, but certain in-game elements can be purchased with real money. To avoid accidental in-app purchases, change your...

I got charged for a purchase I canceled (Google Play)

If your purchase is marked as Canceled, that means it hasn't been processed. Don't worry, you'll get your money back soon :)When it comes to...

I found a purchase I didn't make

Playrix applications never make unauthorized purchases. All purchases are processed by the application store from which you downloaded the g...

I've noticed a purchase from a game that's not installed on my device

If you have been charged for an in-app purchase in a game that you don't have installed, please contact the application store that you norma...

Diamonds

You need diamonds to buy boosters, buy extra moves for levels, and refill lives. More features that you can spend your diamonds on might be ...

How to buy diamonds and boosters

Diamonds give you more opportunities in the game. You can find them in the Zoo Bank and use them to get boosters and unlimited lives. To mak...

Can I trade diamonds?

No, diamonds can only be spent on buying boosters or additional moves on the match-3 level. Kindly note, it is impossible to exchange them f...

Can I beat the game without spending any money?

Yes, of course. Wildscapes is absolutely free to play for everyone. All levels are possible to beat without spending real money.If you want,...

How does the piggy bank work?

The Piggy Bank is a regular in-game offer that gives you the chance to buy extra diamonds for real money at a good price. If you want to tak...

How do I open the piggy bank?

To open the piggy bank, you need to save up the minimum amount of diamond indicated in the offer. Please note: You can only use real money t...

Why do I have to pay for piggy bank diamonds?

The Piggy Bank offer is another way for you to buy diamonds at a fantastic price, but you don't have to take advantage of it. Keep in mind t...

Piggy bank opening limit

To open the piggy bank, you need to save up the minimum amount of diamonds indicated in the offer. Once you've opened it, you can start savi...

Piggy Bank Time Limit

No, you can only open the piggy bank and get the diamonds it contains while the offer is on. If there are any diamonds left in the piggy ban...

No diamonds being added in the Piggy bank

Your piggy bank can only hold 1,000 diamonds at a time. But you can always buy the piggy bank and save up again as many times as you want wh...

Where do in-app purchases get processed?

Playrix doesn't have access to your financial data and cannot process in-app purchases.When you're making a purchase in one of our games, th...

How do I turn off in-app purchases?

All purchases in the game are processed by your app store (iTunes, Google Play, Amazon, Windows). If you're concerned about accidental in-ap...

How do I switch my Google account to make in-app purchases?

Please follow these steps to change your Google account for in-app purchases: Add the account you need to your device (Settings -> Google...

Buying in-game resources through third-party websites

We strongly recommend that you don't buy any in-game resources (coins, boosters, etc.) through third-party websites ❌These offers are likely...

Why don’t I have a special offer but my friend does?

If you don't have a special offer but someone else does, don't worry! Promotions are distributed on a random and automatic basis, and they d...

Why was I charged extra for an in-app purchase?

You can see the final price on the screen before you confirm the payment, as well as on the receipt from the application store. In some regi...

Google Play Points

Google Points is a rewards program introduced by Google Play.To sign up, please check this link.How do I earn points?You earn points when yo...