Game progress
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Saving Game Progress
Your game progress is saved automatically if your device is connected to the internet, so it won't be lost even if you reinstall the game.Yo...
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Transferring game progress to a new device
You can transfer your game progress between two devices by connecting the game on your new device to the same Facebook or Apple ID used on y...
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One Account on Multiple Devices
You can only play on multiple devices if your game is connected to Facebook or Apple ID (iOS 13.0 or higher/macOS 10.15 or higher). There ar...
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Two accounts on one device
We don't recommend having more than one game account per device. If you try to add another account, your progress in the first one may be ir...
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I lost my game progress.
If you lost your game progress, try the following:1. Restart your device.2. Reconnect the game to Facebook or your Apple ID if it was previo...
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Can I start the game over?
To start the game over, you need to delete all of your personal data:1. Go to the game's settings and tap Help.2. Tap Contact Us in the uppe...
Sections
- UPDATES AND HOT TOPICS
- 🤗 New to the game?
- The zoo, animals, and decorations
- In-game events
- Interaction with friends
- Lives
- Match-3 levels
- Boosters and power-ups
- Match-3 elements
- Troubleshooting
- Game progress
- In-app purchases
- Loss of in-game items
- Parental Guide
- Safe and fair play
- 📨 How can I contact support?
- Your ideas and suggestions
- Privacy Policy