
Game progress
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How do I transfer my progress to a new device?
You can transfer your game progress from one device to another by connecting the game on the new device to the same Facebook account you use...
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Two accounts on one device
We don't recommend having more than one game account per device. If you try to add another account, your progress in the first one may be ir...
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Can I start the game over?
Would you like to start the game from the very beginning? Here's how to contact our Customer Support to reset your progress:Open the in-game...
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One Account on Multiple Devices
You can play on multiple devices if your game is connected to Facebook or Apple ID (macOS 10.15 or higher). There are also a few requirement...
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I lost my game progress.
If you lost your game progress, try the following:1. Restart your device.2. Reconnect the game to Facebook or your Apple ID if it was previo...
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Saving Game Progress
Your game progress is saved automatically if your device is connected to the internet, so it won't be lost even if you reinstall the game.Yo...
Sections
- UPDATES AND HOT TOPICS
- 🤗 New to the game?
- The zoo, animals, and decorations
- In-game events
- Interaction with friends
- Lives
- Match-3 levels
- Boosters and power-ups
- Match-3 elements
- Troubleshooting
- Game progress
- In-app purchases
- Loss of in-game items
- Parental Guide
- Safe and fair play
- 📨 How can I contact support?
- Your ideas and suggestions
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