Known Issues

The Wildscapes team does their best to ensure that nothing prevents you from enjoying the game. But, unfortunately, there are situations tha...

System requirements

Wildscapes is compatible with:- all Apple devices running iOS 10.0 or higher;- all Android devices running Android 4.4 or higher.The minimum...

Experiencing technical issues

We're very sorry if the game is not working as you expected. If you're having problems, try some of these steps:1️⃣ Check the Known Issues s...

My game crashes or freezes

There's a number of ways to fix that 🛠️:1️⃣ Restart your device and reenter the game.2️⃣ Make sure your game is updated to the latest versi...

The game is very slow

There's a number of ways to fix that 🛠️:1️⃣ Restart your device and reenter the game.2️⃣ Check for available updates.3️⃣ Make sure your de...

I can't connect my game to Facebook

1️⃣ Make sure you have a stable internet connection.2️⃣ Check to see if your username and password are correct.3️⃣ If you have the Facebook ...

No sound

If the game is having problems playing sound, please try the following:1️⃣ Check the game's settings to see if music and sound effects are o...

Device gets hot when playing

A lot of devices (especially high-performance ones) heat up when running resource-intensive games or apps. That's absolutely normal. However...

How do I disable notifications?

You can turn off game notifications in your device settings.For iOS devices:1️⃣ Open Settings.2️⃣ Find Wildscapes in the app list and select...

How do I change the language in the game?

Changing the language in Wildscapes is simple and straightforward! 🌎 Even if you accidentally set it to another language, the fix is easy a...

Internet connection

If you're having connection problems while playing, please do the following:1️⃣ Make sure you're connected to a network and that your connec...

How do I take a screenshot?

For iOS devices:iPhone 8 and earlier models, iPad, and iPod touch:1️⃣ Press the Power and Home buttons at the same time.2️⃣ Hold them for a ...

Can I use Emulators?

Running the game's mobile version on your PC using third-party software (emulators) can slow it down and cause other technical problems. Unf...

Why does my device need to run on iOS 12 or a later iOS?

Unfortunately, we no longer support devices that run on iOS 11 and earlier iOS.If your Apple device runs on iOS 11 or an earlier iOS, please...

How do I reinstall/restart the game? (Android)

Reinstalling or restarting a game can often solve most of the problems you may encounter :)To restart a game, simply force quit the applicat...

How do I reinstall/restart the game? (iOS)

Reinstalling or restarting a game can often solve most of the problems you may encounter :)To restart a game, simply exit the application an...

How do I force quit the application? (Android)

If your game freezes, you can force quit the application by following these steps:Go to Settings > AppsGo to the Downloaded tab, pick the...

How do I force quit the application? (iOS)

If your game freezes, you can force quit the application by following these steps:For iPhone X and later models, as well as iPads running on...

Device not compatible (Android)

Sometimes you may see a "device not compatible" alert when you try to download an update of one of our games from Google Play. Don't worry, ...

How to clear cache? (Android)

Clearing game cache in most cases may help to solve the issues you’re experiencing. Please follow these steps to clear the app cache:Open yo...