We're sorry to hear that the game isn't working as expected. If you're having issues with the game, please try the following:
1️⃣ Check the Known Issues section. It's quite possible that we're aware of the problem and are already working on it.
2️⃣ Restart your device.
3️⃣ Delete the game and reinstall it. Don't worry, if your device is connected to the internet, you won't lose your progress!
4️⃣ Check for available game updates in the App Store.
5️⃣ Check for available software updates for your device.
6️⃣ Make sure your device meets the minimum system requirements for the game.

If none of the above steps help, contact Player Support and describe the issue in detail:
🌱 What exactly is going wrong.
🌱 What actions lead to the problem.
🌱 When the problem occurred for the first time (after updating, when reinstalling, or at some other point).