We're here to help!

When are updates released?

How do I update the game?

Why do I need to update the game?

How do I beat match-3 levels?

I'm having trouble beating a level.

Game Lives

How do I open expansions, habitats, and areas?

Visitor requests

Can I change my name in the game?

Star Chest

Zoo Chest

Lucky Helmet

How do I invite or remove friends?

Helping Friends

Missing friends

Game Lives

Can't see lives received

How to get Unlimited Lives

Match-3 levels

How do I beat match-3 levels?

Can I replay a level I already beat?

Power-ups

Power-up combos

How boosters work

Ropes

Crates

Mystery Bags

Known Issues

System requirements

Experiencing technical issues

Saving Game Progress

Transferring game progress to a new device

One Account on Multiple Devices

My purchase didn't show up in the game

How do I pay for in-app purchases?

I can't make purchases.

Missing buildings or items

Playrix game policies and age limits

Refunds for accidental purchases

I'm a parent, how can I contact you?

Our official communities

Safe and fair play

What are the principles of safe and fair play?

How can I contact support?

No reply from Support

How to leave feedback or suggestions

When will my ideas and suggestions appear in the game?

Privacy Policy

Deletion of Personal Data